Frequently asked questions
The practical answers in one place — ordering, delivery, the trickier states, special orders and plant care. Can’t find what you need? We’re a phone call or email away.
Ordering & Payment
For anything in the shop, order online and check out securely. For something rare, advanced, or not listed, start a special order, and we’ll source and quote it for you.
All major cards (Visa, Mastercard, Amex), Apple Pay and Google Pay, PayPal including Pay in 4, and buy-now-pay-later options like Afterpay — securely through WooPayments and PayPal.
Get in touch as soon as you can. Before an order is packed and dispatched, we can usually adjust or cancel it; once your plants are prepared for travel or already on their way, the options narrow — but we’ll always work it out with you.
Yes — we work with landscapers, designers and resellers. Send us a trade enquiry, and we’ll set you up with the right arrangement.
Delivery & Tracking
For most plants, delivery is calculated at checkout based on your location and the order. Larger or advanced specimens that need freight are quoted individually.
We pick, pack and quality-check every order, and treat the roots to help your plants withstand the journey. Eastern-states orders travel by courier — Toll IPEC, Australia Post, StarTrack or Aramex — and you’ll get a dispatch confirmation and tracking, with email and SMS updates, once they’re on their way.
Yes. Once your order is dispatched, you’ll receive tracking via email and SMS updates, so you can follow it to your door. During our Christmas program, you can also live-track your delivery.
We aim to dispatch within about two business days, and we prefer to send Monday to Wednesday so your plants aren’t held up in a warm depot over the weekend. In hot weather we’ll wait for a cooler window — factoring both our temperatures and your destination’s — and we’ll always tell you directly when we do. Seasonal lines (Christmas, bare root, the Japanese Pine Winter Reserve) run to their own dispatch schedules.
Collection from our Mittagong HQ can be arranged — just get in touch before ordering and we’ll set it up. It isn’t a self-serve option at checkout, as our orders are set up to travel by courier, so it’s handled manually on request.
Get in touch as soon as you can, ideally with a photo, and we’ll make it right. Plants are living things and we stand behind how they leave us.
Across the eastern states (NSW, ACT, VIC, QLD, SA), we dispatch through our courier and freight network. Western Australia, the Northern Territory and Tasmania have stricter biosecurity rules, so we handle those through our Plant Concierge — see the next section.
WA, the NT & Tasmania
Yes. Across the eastern states (NSW, ACT, VIC, QLD, SA) we dispatch through our specialist plant-freight network. For Tasmania, WA and the NT, movement is managed through our Plant Concierge — where required, treatment and inspection are carried out by licensed quarantine specialists under the relevant interstate protocol. Just as often we can source from an accredited grower already inside your state — in Tasmania especially. Start at the Plant Concierge for these states.
Western Australia, the Northern Territory and Tasmania have strict plant-biosecurity rules that protect their local environments. Moving plants in legally takes certification, and sometimes treatment or inspection. It’s routine for us — we just manage it carefully through our Plant Concierge.
No. Where treatment or inspection is required, it’s carried out by licensed quarantine specialists under the relevant interstate protocol. Our part is to prepare and correctly identify your plants and coordinate the process — and, just as often, to source from an accredited grower already inside your state so the question doesn’t arise.
Special Orders & Sourcing
In most cases, yes. Our specialty isn’t a single catalogue — it’s the network behind it. If a plant can be legally grown and moved within Australia, we can usually find it through an accredited grower somewhere in the country, then handle the sourcing, consolidation and freight to bring it to you. The plants on our website are a starting point, not the limit.
There’s no fixed minimum, but special orders tend to make sense at a certain scale. A single plant is usually worth sourcing when it’s something substantial, like an advanced or rare specimen, rather than a one-off tube or small pot, where a minimum spend generally applies. From there we handle everything up to several hundred trees, then we’ll find the smartest way to put it together.
very special order is quoted individually, because each one is different — the species, the source, the size and format, and the freight all vary. Once you tell us what you’re after, we work out the smartest sourcing route (including consolidating multiple suppliers where it saves cost) and come back with a clear, itemised quote before anything is committed.
Most nurseries will order a plant in for an existing customer, from a single supplier. Very few will source from multiple growers across different states, consolidate it into one shipment, manage the biosecurity between them, and deliver it to your gate. That multi-supplier coordination — and the willingness to take on the complex interstate logistics — is exactly what we specialise in.
It depends on the plant and the season. Some specimens are on their way within a week or two; others — particularly rare or advanced stock, or anything requiring interstate treatment — take longer and may be tied to the right dispatch window. We’ll give you a realistic timeframe with your quote, and we’ll never rush a plant in a way that compromises its establishment.
Both. Many clients come to us with a problem to solve rather than a fixed list — a windbreak for an exposed paddock, an arboretum in the making, a single tree to commemorate someone. We’re happy to advise on species suited to your climate, site and intent, then source whatever you settle on.
Yes. We supply working timber lots, native restoration projects, acreage plantings and commercial landscape jobs, in formats from tube stock to advanced specimens. Many of these clients return project after project as their plantings expand — we’re set up for staged, repeat supply, not just one-off orders.
Plants, Care & About Us
Unpack them promptly, give them a drink, and let them acclimatise somewhere sheltered before planting out. Each plant comes with care guidance, and our Journal goes deeper on getting establishment right.
Yes — a dropped leaf or two is normal travel stress and settles quickly. We treat the roots before dispatch to help plants withstand the journey, and time weather-sensitive stock for safe travel, so most arrive in great shape and bounce back fast.
We source only through accredited and certified growers — including NIASA-accredited and BioSecure HACCP-certified suppliers — so every plant arrives healthy, traceable and compliant.
We’re in Mittagong, in the NSW Southern Highlands. We’re a sourcing-and-dispatch operation rather than a retail nursery, so there’s no public garden to wander — but if you’d like to collect an order in person, just arrange it with us.
Private collectors and rare-plant hunters, acreage and rural property owners, forestry and restoration projects, and landscapers and designers — right up to public collections like the Australian National Botanic Gardens, the National Gallery of Australia and the Southern Highlands Botanic Gardens.
Still have a question?
If your question isn’t here, we’d genuinely rather you asked. Tell us what you’re after, and we’ll point you in the right direction — usually with a quick reply, often with a phone call.