Ordering is the easy part. So is getting it to you.
Browse and buy online, or tell us what you’re after for anything rare or large. However your plants travel — by courier across the eastern states, by freight for larger stock, or collection by arrangement — we treat them for the journey and keep you in the loop the whole way.
Ordering, step by step
Browse & choose
Explore the shop for what’s available now. Can’t see it, or after something rare or advanced? Start a special order, and we’ll source it.
Place your order
Check out securely online, or send us your brief for a special order and we’ll quote it before anything is committed.
We prepare & confirm
We pick, pack and quality-check your plants for travel, and confirm your dispatch or pickup details.
Delivery or pickup
Your plants travel to you by courier or by freight for larger stock — or you can arrange to collect. Either way, you’ll get tracking
Paying for your order
Checkout is secure, and prices include GST. We accept all major cards — Visa, Mastercard, Amex and more — plus Apple Pay and Google Pay, PayPal (including Pay in 4), and buy-now-pay-later options like Afterpay, through WooPayments and PayPal. For special orders, we send an itemised quote and arrange payment once you’re happy with it — nothing is charged until you’ve approved the plants and the freight.
How your plants reach you
Plants aren’t parcels — they’re living things that need to travel well. Depending on where you are and what you’ve ordered, your plants reach you one of three ways.
Standard courier
Freight for large stock
Larger and advanced specimens that need a pallet or trolley move on our freight network from our Mittagong HQ and are quoted individually — often alongside a special order.
Seasonal programs
Some lines run to their own schedule. Our Christmas delivery program covers Greater Sydney, the Southern Highlands, the Illawarra, Kiama and the Blue Mountains from late November to mid-December; special releases like bare root and the Japanese Pine Winter Reserve dispatch on their own timelines.
Treated for the journey. Before your plants travel, we treat the soil and roots to help them withstand transport shock — a practice we refined after the pandemic-era freight delays. It’s why a heat-sensitive Calocedrus decurrens once arrived in perfect condition despite being held up for four weeks in a 40°C Melbourne heatwave. This is plant care for travel, and entirely separate from any biosecurity treatment — which, for WA, the NT and Tasmania, is carried out by licensed specialists through our Plant Concierge.
Timing & tracking. We select and prepare your order within about two business days, and we prefer to dispatch Monday to Wednesday so nothing sits in a warm depot over the weekend. In hot or unsettled weather, we may hold dispatch for a safer window — weighing both our conditions and your destination’s — and we’ll always tell you directly when we do. Once your plants are on their way, you’ll get a dispatch confirmation and tracking, with email and SMS updates (our Christmas program adds live tracking).
Sending to Western Australia, the Northern Territory or Tasmania? These states have strict plant-biosecurity rules — and moving plants into them is something we do routinely. Where treatment or inspection is required, it’s carried out by licensed quarantine specialists; just as often we can source from an accredited grower already inside your state. It’s all handled through our Plant Concierge.
Settling your plants in
Plants travel better than people expect, but the first few days matter. Unpack them promptly, give them a drink, and let them acclimatise somewhere sheltered before planting out. A little travel stress — a dropped leaf or two — is normal and passes quickly.
Frequently Asked Questions
For anything in the shop, order online and check out securely. For something rare, advanced, or not listed, start a special order, and we’ll source and quote it for you.
For most plants, delivery is calculated at checkout based on your location and the order. Larger or advanced specimens that need freight are quoted individually.
We pick, pack and quality-check every order, and treat the roots to help your plants withstand the journey. Eastern-states orders travel by courier — Toll IPEC, Australia Post, StarTrack or Aramex — and you’ll get a dispatch confirmation and tracking, with email and SMS updates, once they’re on their way.
Yes. Once your order is dispatched, you’ll receive tracking via email and SMS updates, so you can follow it to your door. During our Christmas program, you can also live-track your delivery.
Collection from our Mittagong HQ can be arranged — just get in touch before ordering and we’ll set it up. It isn’t a self-serve option at checkout, as our orders are set up to travel by courier, so it’s handled manually on request.
Yes — these states have strict biosecurity rules, so we manage them through our Plant Concierge, where any required treatment is carried out by licensed quarantine specialists. Often we can also source from an accredited grower already inside your state. Start at the Plant Concierge for these states.
We aim to dispatch within about two business days, and we prefer to send Monday to Wednesday so your plants aren’t held up in a warm depot over the weekend. In hot weather we’ll wait for a cooler window — factoring both our temperatures and your destination’s — and we’ll always tell you directly when we do. Seasonal lines (Christmas, bare root, the Japanese Pine Winter Reserve) run to their own dispatch schedules.
Get in touch as soon as you can, ideally with a photo, and we’ll make it right. Plants are living things, and we stand behind how they leave us.